Frequently Asked Questions
Discover everything you need to know about the House of Creed.
Are your fragrances 100% authentic?
Yes, all fragrances sold on Creed Fragrances UK are 100% authentic and sourced directly from the laboratory in Fontainebleau, France, ensuring the highest standards of quality and heritage.
What are your shipping options within the UK?
We offer complimentary standard delivery on all orders over £50. For urgent requests, we provide a Next Day Delivery service for orders placed before 1:00 PM Monday through Thursday.
Can I return a fragrance if I have opened the seal?
To maintain hygiene and product integrity, we can only accept returns on items that are unopened, unused, and in their original cellophane packaging within 30 days of purchase.
Do you offer complimentary samples with orders?
Every fragrance order includes two complimentary samples at checkout, allowing you to explore other iconic scents from our collection before committing to a full-size bottle.
How should I store my Creed fragrance to ensure longevity?
To preserve the delicate Millésime quality, store your bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations, which can degrade the natural ingredients.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for split payments.