Returns & Exchanges
Creed Fragrances UK offers a 30-day return policy for unused and unopened products in their original packaging to ensure the highest standards of hygiene and quality. Please note that personalized carafes and sample sets are final sale and cannot be returned or exchanged.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the fragrance in its original cellophane-wrapped box and include the printed return form inside the shipping carton.
Ship to Boutique
Affix the provided prepaid Royal Mail shipping label to your package and drop it off at any authorized post office location.
Quality Inspection & Refund
Once our specialists verify the seal is intact, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing